This webinar, sponsored by Cognisess, saw three experts in the field of AI and HR explore the current state of play of this headline grabbing technology.
Sue Turner OBE, Founder and Director – AI Governance Limited, Jared Skey, Chief Growth Officer – Cognisess and global learning and development leader Lloyd Dean brought their diverse viewpoints to the subject of creating the right balance when introducing AI into the HR function.
Without a doubt AI brings with it a new set of challenges. The panel agreed that it was necessary to discuss the ethical and moral perspective of this technology when introducing it to people processes. The fact is candidates and employees alike want to know when AI is being used to assess or communicate with them. This requirement is complicated however by the fact that sometimes resistance to interacting with AI can compromise its effectiveness. It was also noted that on occasions users can be unaware that AI technology is being used.
The panel agreed that transparency should be at the heart of any AI use and that the organisation’s overall strategy on this technology must be directed at board level. In this context HR is well placed to take the lead on AI, given its potential in terms of contributing to people related decisions and HR’s role in communicating with employees. There was a sense that if a business is to use technology effectively, it also needs to have the right company culture where trust and understanding exists across the workplace and where the technology is permitted to deliver value.
Ultimately this is a fast moving area of technology and the way HR and companies generally relate to it will undoubtedly change over the next few months. As with previous introductions of technology and automation, AI has the potential to automate processes and introduce more efficiency to HR. As such it may herald another opportunity for the function to take a greater strategic role and enhance its work at board level in influencing the direction of the business.
Follow up with questions we didn’t get chance to cover in the session: Q&A: AI in HR – The Perfect Balance
